911 Emergency Service
1. EMERGENCY SERVICES - 9-1-1 DIALING
1.1 Non-Availability of Traditional 9-1-1 or E9-1-1 Dialing Service. WaveHello® offers a form of 9-1-1 service (9-1-1 Dialing) that is similar to traditional 9-1-1 service but has some important differences and limitations when compared with enhanced 9-1-1 service (E9-1-1) available in most locations in conjunction with traditional telephone service. With both traditional 9-1-1 and E9-1-1 service, your call is sent directly to the nearest emergency response centre. In addition, with E9-1-1 service, your call back number and address are visible to the emergency response centre call-taker. With WaveHello® 9-1-1 service, your call is sent to a national emergency call centre. The call centre operator will confirm your location information and then transfer your 9-1-1 call to the emergency response centre nearest your location. You should be prepared to confirm your address and call-back number with the operator. Do not hang up unless told directly to do so and if disconnected, you should dial 9-1-1 again.
1.2 Registration of Physical Location Required. You should ensure your location information, when registered with WaveHello.com, is kept current at all times. In case you are not able to speak during the 9-1-1 call, the call taker would dispatch emergency response vehicles to your last registered address. You need to update your 9-1-1 Dialling information if you move your device to a different location and/or if you add a new line to your account. Your 9-1-1 Dialling service is activated when you subscribe to WaveHello® service.
1.3 Service Outages. 9-1-1 Dialling service will not function in the event of a power or broadband outage or if your broadband, ISP or WaveHello® service is suspended or disconnected. Following a power failure or disruption, you may need to reset or reconfigure your Device prior to utilizing the service, including 9-1-1 Dialling.
1.4 Re-Registration Required if You Change Your Number or Add or Port New Numbers. You must successfully register your location of use for each changed, newly added or newly ported number in order for 9-1-1 dialling to function.
1.5 Network Congestion; Reduced Speed for Routing or Answering 9-1-1 Dialling Calls. There may be a greater possibility of network congestion and/or reduced speed in the routing of a 9-1-1 Dialling call made utilizing the Service as compared to traditional 9-1-1 dialling over traditional public telephone networks.
1.6 Conveying Limitations to other users, colleagues, visitors and guests. You should inform any household residents, guests and other persons who may be present at the physical location where you utilize the WaveHello® service, of the important differences in and limitations of VoIP 9-1-1 Dialling service as compared with E9-1-1 service, as set out above.
1.7 Disclaimer of Liability and Indemnification. We do not have any control over whether, or the manner in which, calls using our 9-1-1 Dialling service are answered or addressed by any local emergency response centre. We disclaim all responsibility for the conduct of local emergency response centres and the national emergency calling centre. We rely on third parties to assist us in routing 9-1-1 Dialling calls to local emergency response centres and to a national emergency calling centre. We disclaim any and all liability or responsibility in the event such third party data used to route calls is incorrect or yields an erroneous result. Neither WaveHello.com nor its officers or employees may be held liable for any claim, damage, or loss, and you hereby waive any and all such claims or causes of action, arising from or relating to our 9-1-1 Dialling service unless such claims or causes of action arose from our gross negligence, recklessness or wilful misconduct. You shall defend, indemnify, and hold harmless WaveHello.com its officers, directors, employees, affiliates and agents and any other service provider who furnishes services to you in connection the Service, from any and all claims, losses, damages, fines, penalties, costs and expenses (including, without limitation, legal fees and expenses) by, or on behalf of, you or any third party relating to the absence, failure or outage of the Service, including 9-1-1 Dialling, incorrectly routed 9-1-1 Dialling calls, and/or the inability of any user of the Service to be able to use 9-1-1 Dialling or access emergency service personnel.
1.8 Alternate 9-1-1 Arrangements. If you are not comfortable with the limitations of the 9-1-1 Dialling service, you should consider having an alternate means of accessing traditional 9-1-1 or E9-1-1 services or disconnecting the Service.
