Products & Services

The process of switching your business over to WaveHello^® Phone Service is quite easy and simple. The following is a brief outline of the typical steps involved that we will need to go through together, to ensure your business gets the most from your new custom phone solution.

» Step 1: Getting Together for an Initial Meeting to Discuss Your Communication Needs and Objectives.

At this stage the "Customer Background Form" is typically completed, if not done so already ahead of time. Information collected includes number of phones required to be supported, if office has multiple/remote locations, average long distance minutes and conference calling minutes used in a month, if employees travel extensively, type of Internet connection, etc. This information is required so we can learn more about your communication environment and map out a custom communication solution that will work for your business.

» Step 2: Review/Testing of Existing Broadband Internet Connection and Computer Network.

Sometimes this step is carried out in conjunction with Step 1. A Broadband Internet connection such as Cable, DSL, T1 or Fiber with adequate upload and download speed is required to run WaveHello Phone Service. We may have to test (at no charge) your existing Internet connection to determine if the upload and download speeds are adequate, if they are not, we will suggest possible options and solutions to upgrading your Internet connection. Also a review of your existing computer network may be required to determine if any components need to be upgraded to be able to handle your increased data traffic resulting from implementing a VoIP solution.

» Step 3: Preparation of a Quote Detailing Any Required Equipment.

We will prepare a quote detailing the exact costs and equipment specifications required to install your custom phone solution based on your requirements and specifications.

» Step 4: Ordering your Equipment.

Upon acceptance of a quote, we will order the equipment through our channel partners ensuring timely delivery of exact equipment ordered

» Step 5: Configuring and Installing the Equipment on Site and Remotely.

Once the equipment arrives, we will contact you to arrange a date(s) for installation. Some of the installation work needs to be done on site, but to help lower installation costs we also do a fair amount remotely as well. Depending on the scope of your solution, this process may take a few hours for a small business or it may take several days for a large company spread over several locations.

» Step 6: Testing the Equipment on Site and Remotely.

Once the equipment is installed we test the equipment in depth to ensure your new custom phone solution is working exactly to the agreed upon specifications. We carry out the testing both on site and remotely.

» Step 7: Providing Initial Training and Post Installation Support/Maintenance.

We understand that our job and responsibility has just begun when we've installed a phone solution. Providing initial training to your designated phone system person(s) is the first step to our ongoing support. We include free 24-7 Remote System Monitoring and also offer Premium Tiered support, if required. For all Managed (On-Site) solutions we also abide by a Service Level Agreement (SLA) that ensures you get the optimum operating performance of your phone solution.

» From the time a quote is accepted, it typically only takes 3-4 weeks to have your business up and running

For further information on the "Getting Started" Process, please Contact Us.